Version 3.10.0721 Cumulative updates to the Bfexplorer Preview version (.net 8.0) Version 3.9.0425 Cumulative updates to the Bfexplorer Preview version Version 3.1.1021 - preview Betfair menu view and Copy Trading tool. Version 2.0.8174 Cumulative updates. Version ...
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Hi,I just bought the 1 month subscription through paypal however, i cannot login. Please can you help?Thanks,Dan
Cannot Login
I have subscribed today for 1 month professional but cannot login. I get a message saying that my credentials are invalid. What can be this problem ?
dan.keane19@gmail.com
Thank you Stefan.
All working now
Stefan
Try now. When you pay donation I must active api access manually.
dan.keane19@gmail.com
Oh nevermind, i didn't see there was a community and normal subscription section.
Hopfully it can be exchanged.
dan.keane19@gmail.com
The betfair account iam using is also active
dan.keane19@gmail.com
I have used this services before for the trial.
dan.keane19@gmail.com
My region is "United Kingdom"
Bela
Problem solved. Thank you !
Bela
Thank you very much for your message that explains very well how thie login process works on the app. I have kept logged in just to check if I'm logged out for any reason and I have not been logged out since yesterday but from what you have just said it would be much better to login the login dialog box instead of "use web page to login" to have access to that app feature you have mentioned that keeps the app running automatically even when betfair servers are down and will keep trying to understand how to overcome this error. Do you think it could be that I accidentaly mispelled my username when I registred on bfexplorer website or it has nothing to do with the app login dialog box ?
Stefan
There is no performance difference in using betfair api, by the way of bfexplorer app login to betfair.
On the other hand when you use two factor authentication, then you must use web page login feature. Web page login must be used from Netherlands or Denmark (NemID) if I remember that correctly because in the login process it is included ID authentication which is required by law for all users using betting web sites.
I think now I understand your issues maybe, so you leave bfexplorer app running for entire day, or hibernate your computer with running bfexplorer app.
Bfexplorer app keeps your login session active every 15 minute. If you hibernate your computer and reactivate it again, if the login session is still active app can successfully run any api call again. If you want to run bfexplorer app for days, then better to switch off any possibility your computer is turn to hibernation or save battery mode when running on laptop.
In some cases betfair api can be down for maintenance or there are some issues with befair api, when login session is still active bfexplorer app can automatically run even after minutes or hours of betfair servers were down, but for this feature you must login by login dialog, not by web page login, simply because app when needed will re-login to betfair again to retrieve a new api session token.
Bela
Thank you very much for your support. Yes, password is correct. I always copy/paste exactly the same username and password to login with and without "use web page to login". I have logged in yesterday with "use web page to login" and I'm still logged in now, without any automatic log out since yesterday. I will keep monitoring today and if no more automatic log out happens during the day, I think I will just keep logging in with "use web page to login" if it keeps working well. Do you think there is any difference regarding the app's performance by logging in always with "use web site to log in" turned on ?